Know What Your Biggest Customer Actually Costs You
UPS cut back its largest customer, moved fewer packages and still raised its forecast. Few leaders could make that call, but every leader should know whether the numbers would support it.
The Ban Is Small. The Signal Isn’t.
The U.S. ban on Canadian alcohol, dairy and motorcycles barely moves the trade numbers. What it says about the relationship matters more, and the right first move for leaders is an honest read of their exposure.