Operational Excellence
Workflows people actually follow, with the waste taken out.
Process and performance modernization turns slow, manual workflows into lean, reliable ones.
We start by finding where work actually slows down, which is rarely where the process map says. Then we redesign one workflow at a time with the people who run it, test it on real work, and only automate once the waste is gone.
— WHY IT MATTERS
58%
of the working day goes to "work about work", such as chasing status, switching between tools and coordinating, instead of the job itself.
Source: Asana Anatomy of Work, 2023
60%
of occupations have at least 30% of activities that could be automated with today's technology.
Source: McKinsey Global Institute, 2017
Processes rarely break all at once. They slow down one workaround at a time.
Eventually the workaround is the process, and the documentation describes something nobody does. Every new requirement adds another manual step, another approval, another handoff.
After a merger the risk is higher still, because formal authority changes faster than the habits and relationships underneath it.
Automation is often the first answer, but automating a broken process only makes it break faster. The payoff shows up once the waste is gone.
— KEY BENEFITS
Work moves from request to delivery with less waiting, fewer handoffs and fewer approvals.
Shorter cycle times
Freed-up capacity
Hours that went to rework and firefighting go back to work that serves customers and grows the business.
Steps are standardized and exceptions are handled the same way each time, so quality becomes predictable.
Fewer errors
Teams run their own daily management and improvement routine, so gains keep building instead of drifting back.
Improvements that last
— HOW WE HELP
We modernize legacy processes to eliminate waste and accelerate flow. Together, we turn manual workflows into lean ones, so teams work faster and capacity is freed for growth.
Find the waste, redesign the work, then automate.
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Map a priority workflow end to end, as it is actually done
Measure work time and wait time at every step, to see where time is lost between request and delivery
Check the workflow against the eight classic wastes
Separate quick wins from the changes that need a redesign -
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— WHERE WE START
Process Debt Index™
When a strategy stalls, the instinct is to push harder. Usually the problem is one specific gap, and each gap needs a different fix.
WHAT WE LOOK AT
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Does it match how the work is really done?
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How many steps exist only to get around a system limit or an old exception?
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Do your systems support the process, or does the process compensate for them?
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Is work passed on cleanly, or re-entered and reconciled by hand?
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Can the process absorb a new requirement without another workaround?
WHAT YOU WALK AWAY WITH
A debt score for each core workflow, a view of where the debt sits, and a ranked redesign list.
In a few weeks, you'll know which workflows cost you the most, and where to start.
— EXPERIENCE AND IMPACT
50%+
Reduced order-to-fulfillment cycle by 50%+ through process automation and workflow redesign by leveraging Lean Six Sigma SIPOC framework
$200K+
Eliminated $200K+ recurring tech costs by building in-house solutions with enhanced visibility, accountability, and governance
2
Assessed 2 federal agency ERP systems, identifying bolt-on reduction opportunities to cut technical debt, data silos, and operational limitations
Find out which workflows cost you the most.
A 30–45 minute discovery conversation is enough to tell whether the Process Debt Index™ fits your situation.